How Has Hybrid Shopping Affected VoC
March 10, 2023 | Dan Arthur
The COVID-19 pandemic forced consumers to rely more heavily on digital shopping methods due to lockdowns and social distancing measures that limited...
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Read The Customer Experience Fiasco
September 12, 2022 | Dan Arthur
Check out our book, The Customer Experience Fiasco, where experts from Andrew Reise provide an engaging and instructive fable that unravels the...
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Getting Started with Journey Analytics
September 2, 2022 | Dan Arthur
Journey Analytics is an upcoming trend of opportunity for CX Professionals to gain valuable insights into the customer experience. It’s a practical...
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Why Customer Personas Work and How to Use Them
September 2, 2022 | Dan Arthur
Five Reasons Why Personas Work—and Three Tips to Begin Using Them
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Why Quantitative Surveys Fall Short When it Comes to Customer Experience (CX)
September 2, 2022 | Dan Arthur
What do your customers really want? Finding out isn’t just a matter of asking via surveys. It’s about asking the right questions – something that...
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Omni-channel customer experience and COVID-19; Catching Our Breath
September 2, 2022 | Dan Arthur
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The 3 Tiers of Customer Experience Journey Mapping
July 21, 2022 | Dan Arthur
The words “Journey Maps” have become standard customer experience terminology. But, why does it mean different things to different organizations. The...
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Creating Brand Loyalty Programs in 3 Simple Steps
July 21, 2022 | Dan Arthur
Consumers have been forced to change the way they work, shop, eat, travel, and even get healthcare due to COVID-19. They are re-thinking what matters...
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