Skip to content
Insights from Experienced Experts

Featured Insights

Dive into the newest and most popular insights from our experienced experts.

What SOC 2 Type II Certification Means to Andrew Reise and How Our Clients Benefit

What SOC 2 Type II Certification Means to Andrew Reise and How Our Clients Benefit

March 21, 2025 |

In seconds, a data breach can damage a brand's reputation and disrupt its future. According to IBM, the average cost of data breaches last year was...

Read More
Enhance Customer Sentiment with AI Real-Time Coaching
Customer Experience

Enhance Customer Sentiment with AI Real-Time Coaching

March 13, 2025 |

Imagine a call center agent handling a call from a frustrated customer whose order was delayed. Instead of feeling overwhelmed, the agent receives...

Read More
Optimizing Complaint Resolution and Agent Performance with AI-Driven Real-Time Coaching

Optimizing Complaint Resolution and Agent Performance with AI-Driven Real-Time Coaching

March 10, 2025 |

Handling customer complaints effectively is crucial for building strong customer relationships and maintaining brand loyalty. However, managing these...

Read More
Ensure Compliance in Real Time with AI-Powered Coaching
Customer Experience

Ensure Compliance in Real Time with AI-Powered Coaching

March 5, 2025 |

If you’ve read our article on Implementing AI-Driven Real-Time Coaching, you know how powerful call center agent coaching can be for customer...

Read More
Why Selecting Research Providers with SOC 2 Type II Compliance Is Important

Why Selecting Research Providers with SOC 2 Type II Compliance Is Important

February 24, 2025 |

Businesses are caught in an increasingly dangerous position. They need vendors to conduct research but don’t want to risk third-party data breaches....

Read More
Designing High-Impact AI Coaching Programs for Call Center Success
Customer Experience

Designing High-Impact AI Coaching Programs for Call Center Success

February 17, 2025 |

Creating a high-impact AI coaching program for call centers requires thoughtful planning that starts with clear goals and outcomes. Designing an...

Read More
Implementing AI-Driven Real-Time Coaching: Key Strategies for Success
Customer Experience

Implementing AI-Driven Real-Time Coaching: Key Strategies for Success

February 12, 2025 |

Not all contact center agents perform the same. New agents face a learning curve, while more experienced ones have differing levels of skill. Even...

Read More
Effective Management of AI Coaching Programs for the Contact Center: A Guide to Monitoring and Optimization
Customer Experience

Effective Management of AI Coaching Programs for the Contact Center: A Guide to Monitoring and Optimization

February 11, 2025 |

AI-driven coaching can be a powerful asset for any call center by helping agents perform at their best and deliver exceptional customer experiences....

Read More

Ready to get started?

Let's Connect
Woman with an ipad